In the event of an emergency or breakdown, please contact us by phone on 0800 80 80 80 (from abroad: +41 44 628 98 98).
Whether or not an event of a loss is covered depends on your individual policy and the incidence of damage. If in doubt, we advise you to contact us once too often rather than not enough, so that we can check the circumstances and support you if necessary.
Since each claim is handled individually, we cannot accurately predict how quickly all documents will be available and a decision can be made. Please note that it may take more or less time to receive all required documents. If we are missing any documents or information from you, we will contact you.
Since each claim is handled individually, we cannot give an exact forecast of how long it will take to process it. As soon as the claim has been closed, you will receive a corresponding notification from us. In the meantime, please contact your direct contact person in the event of a claim or contact us on our service number 0800 80 80 80 or via the contact form.
You will find the claim number on each of our letters regarding your claim. If you have received an e-mail from Zurich with your claim, please check it. The claim number is also mentioned. Otherwise, please contact us on the service number 0800 80 80 80.
If you're having your car repaired after accidental damage, you can stay mobile: with a replacement car (if available), a taxi, or public transport.
Report the glass breakage online. You have the option of making an appointment with our repair partner DESA directly when you file a claim.
Give us a call and we'll be happy to discuss the various options based on your policy
Whether or not an event of a loss is covered depends on your individual policy and the incidence of damage. If in doubt, we advise you to contact us once too often rather than not enough, so that we can check the circumstances and support you if necessary.
Since each claim is handled individually, we cannot accurately predict how quickly all documents will be available and a decision can be made. Please note that it may take more or less time to receive all required documents. If we are missing any documents or information from you, we will contact you.
Since each claim is handled individually, we cannot give an exact forecast of how long it will take to process it. As soon as the claim has been closed, you will receive a corresponding notification from us. In the meantime, please contact your direct contact person in the event of a claim or contact us on our service number 0800 80 80 80 or via the contact form.
You will find the claim number on each of our letters regarding your claim. If you have received an e-mail from Zurich with your claim, please check it. The claim number is also mentioned. Otherwise, please contact us on the service number 0800 80 80 80.
Whether or not an event of a loss is covered depends on your individual policy and the incidence of damage. If in doubt, we advise you to contact us once too often rather than not enough, so that we can check the circumstances and support you if necessary.
Since each claim is handled individually, we cannot accurately predict how quickly all documents will be available and a decision can be made. Please note that it may take more or less time to receive all required documents. If we are missing any documents or information from you, we will contact you.
Since each claim is handled individually, we cannot give an exact forecast of how long it will take to process it. As soon as the claim has been closed, you will receive a corresponding notification from us. In the meantime, please contact your direct contact person in the event of a claim or contact us on our service number 0800 80 80 80 or via the contact form.
You will find the claim number on each of our letters regarding your claim. If you have received an e-mail from Zurich with your claim, please check it. The claim number is also mentioned. Otherwise, please contact us on the service number 0800 80 80 80.
After you have submitted the certificates of inability to work, your daily allowance will be paid by the end of the month after the waiting period expires.
Delays can occur if no certificates of inability to work have been submitted, if the doctor has yet to submit medical reports to us or if a required disability insurance (DI) registration has yet to be made.
If you are missing a payment, please ask your administrator.
We pay the daily allowance benefits out to your employer. In the event of an accident, you can give the claim number directly to the doctor treating you, so that the bills will get to us. If you still receive a bill at home, you can send it to us unpaid for review.
If you have already paid for something yourself, such as medication, simply send us the receipt together with your IBAN number.
In many cases we need medical files, for example to check our obligation to pay indemnity or before an operation. It may take some time for us to receive it from your doctor and review it. Your administrator would be pleased to assist you if you are unsure of anything.
Please always keep us up to date about any changes to your ability to work or changes to your treatment. This way, we can stay up to date on your current condition, perform our services quicker and offer support if necessary.
If you are unable to work again at a later date or if medical treatment becomes necessary again, please notify us. The easiest way to report a relapse is to call our service number 0800 80 80 80 or by e-mail with the claim number or policy number to your contact person in case of accident or illness. Employers with SunetPlus can report relapses there.
We're there for you
During this difficult time, we support you as best we can.
We're there for you
During this difficult time, we support you as best we can.